FAQ
What is 818living?
818living offers beautifully curated home decor designed to bring warmth, style, and personality to every space. From timeless accents to modern essentials, we help you create a home that feels authentic, balanced, and uniquely yours.
Do you offer free shipping?
Yes, free shipping is included on every order. No minimums or hidden conditions — we simply believe delivery should be easy, reliable, and stress-free.
How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days. Your order should arrive within 4–9 business days. As soon as your parcel is on its way, you’ll receive a tracking link so you can follow it in real time.
Do you ship internationally?
For now, we only ship within Ireland. Our focus is on providing the best experience locally — from careful packing to timely delivery. If we expand to other regions in the future, we’ll be sure to share the news with our community first.
What is your return policy?
Changed your mind? That’s okay. You have 60 days from delivery to return your items. Just contact us at Info@818living.com with your order number, and our team will guide you through the simple return process.
How long do refunds take?
Once your return has been received and approved, we’ll issue your refund within 7 business days. Depending on your bank or card provider, it might take a few extra days for the refund to show up on your statement.
Do you accept exchanges?
Yes, absolutely. If you’d like to exchange an item, send us a quick email at Info@818living.com and let us know what you’d like instead. We’ll help you find the perfect replacement.
What payment methods do you accept?
We accept Visa, Mastercard, Shop Pay, American Express, Google Pay and Apple Pay. All transactions are processed securely through encrypted connections for your peace of mind.
Is my personal and payment information safe?
Absolutely. Protecting your data is a top priority for us. 818living never stores your sensitive payment details, and our checkout is protected by advanced SSL encryption to ensure every transaction is secure.
What do I do if my order hasn’t arrived?
Start by checking the tracking link in your shipping confirmation email. If it’s been more than 7 business days since dispatch and your parcel still hasn’t arrived, please contact us at Info@818living.com — we’ll look into it immediately and make sure you’re taken care of.
What happens if I receive a damaged product?
We’re so sorry if something arrives less than perfect. Please email us at Info@818living.com with a short description and a photo if possible. We’ll arrange a replacement or a full refund — whichever works best for you.
Can I update or cancel my order?
If your order hasn’t shipped yet, we’ll do our best to make changes or cancel it. Reach out to us as soon as possible after placing your order at Info@818living.com, and our team will assist right away.
Still need help?
We’re always here for you. Drop us a message at Info@818living.com. and our friendly team will be happy to help with anything you need.